How will my pet tag / QR Tag or "My Family" key ring be delivered?
All pet tags including "My Family" key rings are sent via regular mail and are delivered by Australia Post.
How long will it take for my pet tag to arrive?
Pet tags generally take a couple days to arrive (depending on your location) but Australia Post have been known to regularly take anywhere between 7 & 10 working days. Please allow this full time for your order to reach you, however if it goes beyond 10 working days please email us. There is therefore no tracking on pet tags, and your items will arrive in a small white envelope simply put through your letter box by your local posty.
Can I use a Parcel Locker address?
Australia Post won’t deliver regular mail i.e letters to a Parcel Locker address, this includes our Pet Tags. Your Locker is for parcels only. Please use a normal postal address or a PO Box Number
Can I send my package to a business address?
If using a business address to receive your pet id tag please ensure you have the full address noted on your order, a clear business name, number and street. Also ensure you mark the envelope for YOUR ATTENTION. If you have a mailbox room having your name marked on the envelope will ensure it reaches you and does not go astray.
How will the engraving look on my pet tag?
Please see the link attached
* Please see the engraved sample to determine how this tag will be engraved.
Delivery of all items other than pet tags - How will my parcel be delivered?
All collars and leads without exception are sent by Startrack if it is a normal postal address or business address and we use Australia Post Express for P O Box addresses. Each have full tracking to ensure safe delivery. A tracking link WILL have been sent to your email address on dispatch. Please click this link to determine where your goods are, along with an ETA (estimated time of arrival).
How do i check on the returns policy?
Please see our Returns Policy